Returns & Refund Policy

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods (e.g., food, flowers)

  • Newspapers or magazines

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

Returns Process

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company (posting time may vary).

  3. Contact your bank (processing time can vary).

If you’ve completed these steps and still have not received your refund, please contact us at:
📧 sunaquabiofloc@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at:
📧 sunaquabiofloc@gmail.com
Then, send your item to:
📦 SUN AQUA BIOFLOC 27A-4-16 SRI LAKSHMI SAI NAGAR PALAKOLLU WEST GODAVARI DISTRICT Andhra Pradesh 534260 India

Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.

  • Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to:
📦 SUN AQUA BIOFLOC 27A-4-16 SRI LAKSHMI SAI NAGAR PALAKOLLU WEST GODAVARI DISTRICT Andhra Pradesh 534260 India

Note:

  • You will be responsible for paying your own shipping costs for returning the item.

  • Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted.

  • Delivery times for exchanged items may vary depending on your location.

  • For items over ₹6,000 ($75), consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.