{"id":4474,"date":"2025-05-14T02:41:43","date_gmt":"2025-05-14T02:41:43","guid":{"rendered":"https:\/\/sunaquabiofloc.in\/?page_id=4474"},"modified":"2025-05-30T11:07:45","modified_gmt":"2025-05-30T11:07:45","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sunaquabiofloc.in\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h1 data-start=\"159\" data-end=\"188\"><strong data-start=\"161\" data-end=\"188\">Returns &amp; Refund Policy<\/strong><\/h1>\n<h3 data-start=\"190\" data-end=\"205\"><strong data-start=\"194\" data-end=\"205\">Returns<\/strong><\/h3>\n<p data-start=\"206\" data-end=\"336\">Our policy lasts <strong data-start=\"223\" data-end=\"234\">30 days<\/strong>. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.<\/p>\n<p data-start=\"338\" data-end=\"366\">To be eligible for a return:<\/p>\n<ul data-start=\"367\" data-end=\"486\">\n<li data-start=\"367\" data-end=\"441\">\n<p data-start=\"369\" data-end=\"441\">Your item must be unused and in the same condition that you received it.<\/p>\n<\/li>\n<li data-start=\"442\" data-end=\"486\">\n<p data-start=\"444\" data-end=\"486\">It must also be in the original packaging.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"488\" data-end=\"491\" \/>\n<h3 data-start=\"493\" data-end=\"521\"><strong data-start=\"497\" data-end=\"521\">Non-Returnable Items<\/strong><\/h3>\n<p data-start=\"522\" data-end=\"591\">Several types of goods are <strong data-start=\"549\" data-end=\"579\">exempt from being returned<\/strong>, including:<\/p>\n<ul data-start=\"592\" data-end=\"738\">\n<li data-start=\"592\" data-end=\"632\">\n<p data-start=\"594\" data-end=\"632\">Perishable goods (e.g., food, flowers)<\/p>\n<\/li>\n<li data-start=\"633\" data-end=\"658\">\n<p data-start=\"635\" data-end=\"658\">Newspapers or magazines<\/p>\n<\/li>\n<li data-start=\"659\" data-end=\"687\">\n<p data-start=\"661\" data-end=\"687\">Intimate or sanitary goods<\/p>\n<\/li>\n<li data-start=\"688\" data-end=\"709\">\n<p data-start=\"690\" data-end=\"709\">Hazardous materials<\/p>\n<\/li>\n<li data-start=\"710\" data-end=\"738\">\n<p data-start=\"712\" data-end=\"738\">Flammable liquids or gases<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"740\" data-end=\"776\"><strong data-start=\"740\" data-end=\"776\">Additional non-returnable items:<\/strong><\/p>\n<ul data-start=\"777\" data-end=\"866\">\n<li data-start=\"777\" data-end=\"791\">\n<p data-start=\"779\" data-end=\"791\">Gift cards<\/p>\n<\/li>\n<li data-start=\"792\" data-end=\"826\">\n<p data-start=\"794\" data-end=\"826\">Downloadable software products<\/p>\n<\/li>\n<li data-start=\"827\" data-end=\"866\">\n<p data-start=\"829\" data-end=\"866\">Some health and personal care items<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"868\" data-end=\"871\" \/>\n<h3 data-start=\"873\" data-end=\"896\"><strong data-start=\"877\" data-end=\"896\">Returns Process<\/strong><\/h3>\n<p data-start=\"897\" data-end=\"1029\">To complete your return, we require a receipt or proof of purchase.<br data-start=\"964\" data-end=\"967\" \/><strong data-start=\"967\" data-end=\"1029\">Please do not send your purchase back to the manufacturer.<\/strong><\/p>\n<hr data-start=\"1031\" data-end=\"1034\" \/>\n<h3 data-start=\"1036\" data-end=\"1075\"><strong data-start=\"1040\" data-end=\"1075\">Partial Refunds (if applicable)<\/strong><\/h3>\n<p data-start=\"1076\" data-end=\"1111\">Partial refunds may be granted for:<\/p>\n<ul data-start=\"1112\" data-end=\"1387\">\n<li data-start=\"1112\" data-end=\"1147\">\n<p data-start=\"1114\" data-end=\"1147\">Books with obvious signs of use<\/p>\n<\/li>\n<li data-start=\"1148\" data-end=\"1251\">\n<p data-start=\"1150\" data-end=\"1251\">CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened<\/p>\n<\/li>\n<li data-start=\"1252\" data-end=\"1335\">\n<p data-start=\"1254\" data-end=\"1335\">Items not in original condition, damaged, or missing parts not due to our error<\/p>\n<\/li>\n<li data-start=\"1336\" data-end=\"1387\">\n<p data-start=\"1338\" data-end=\"1387\">Items returned more than 30 days after delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1389\" data-end=\"1392\" \/>\n<h3 data-start=\"1394\" data-end=\"1425\"><strong data-start=\"1398\" data-end=\"1425\">Refunds (if applicable)<\/strong><\/h3>\n<p data-start=\"1426\" data-end=\"1469\">Once your return is received and inspected:<\/p>\n<ul data-start=\"1470\" data-end=\"1709\">\n<li data-start=\"1470\" data-end=\"1552\">\n<p data-start=\"1472\" data-end=\"1552\">We will notify you via email regarding the approval or rejection of your refund.<\/p>\n<\/li>\n<li data-start=\"1553\" data-end=\"1709\">\n<p data-start=\"1555\" data-end=\"1709\">If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1711\" data-end=\"1714\" \/>\n<h3 data-start=\"1716\" data-end=\"1763\"><strong data-start=\"1720\" data-end=\"1763\">Late or Missing Refunds (if applicable)<\/strong><\/h3>\n<p data-start=\"1764\" data-end=\"1801\">If you haven\u2019t received a refund yet:<\/p>\n<ol data-start=\"1802\" data-end=\"1947\">\n<li data-start=\"1802\" data-end=\"1833\">\n<p data-start=\"1805\" data-end=\"1833\">Recheck your bank account.<\/p>\n<\/li>\n<li data-start=\"1834\" data-end=\"1896\">\n<p data-start=\"1837\" data-end=\"1896\">Contact your credit card company (posting time may vary).<\/p>\n<\/li>\n<li data-start=\"1897\" data-end=\"1947\">\n<p data-start=\"1900\" data-end=\"1947\">Contact your bank (processing time can vary).<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1949\" data-end=\"2082\">If you\u2019ve completed these steps and still have not received your refund, please contact us at:<br data-start=\"2043\" data-end=\"2046\" \/>\ud83d\udce7 sunaquabiofloc@gmail.com<\/p>\n<hr data-start=\"2084\" data-end=\"2087\" \/>\n<h3 data-start=\"2089\" data-end=\"2107\"><strong data-start=\"2093\" data-end=\"2107\">Sale Items<\/strong><\/h3>\n<p data-start=\"2108\" data-end=\"2196\">Only regular-priced items are eligible for refunds.<br data-start=\"2159\" data-end=\"2162\" \/><strong data-start=\"2162\" data-end=\"2196\">Sale items cannot be refunded.<\/strong><\/p>\n<hr data-start=\"2198\" data-end=\"2201\" \/>\n<h3 data-start=\"2203\" data-end=\"2236\"><strong data-start=\"2207\" data-end=\"2236\">Exchanges (if applicable)<\/strong><\/h3>\n<p data-start=\"2237\" data-end=\"2501\">We only replace items if they are defective or damaged.<br data-start=\"2292\" data-end=\"2295\" \/>If you need to exchange an item for the same product, email us at:<br data-start=\"2361\" data-end=\"2364\" \/>\ud83d\udce7 sunaquabiofloc@gmail.com<br data-start=\"2400\" data-end=\"2403\" \/>Then, send your item to:<br data-start=\"2427\" data-end=\"2430\" \/>\ud83d\udce6 SUN AQUA BIOFLOC 27A-4-16 SRI LAKSHMI SAI NAGAR PALAKOLLU WEST GODAVARI DISTRICT Andhra Pradesh 534260 India<\/p>\n<hr data-start=\"2503\" data-end=\"2506\" \/>\n<h3 data-start=\"2508\" data-end=\"2521\"><strong data-start=\"2512\" data-end=\"2521\">Gifts<\/strong><\/h3>\n<p data-start=\"2522\" data-end=\"2583\">If the item was marked as a gift and shipped directly to you:<\/p>\n<ul data-start=\"2584\" data-end=\"2724\">\n<li data-start=\"2584\" data-end=\"2644\">\n<p data-start=\"2586\" data-end=\"2644\">You\u2019ll receive a gift credit for the value of your return.<\/p>\n<\/li>\n<li data-start=\"2645\" data-end=\"2724\">\n<p data-start=\"2647\" data-end=\"2724\">Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2726\" data-end=\"2763\">If the item was not marked as a gift:<\/p>\n<ul data-start=\"2764\" data-end=\"2818\">\n<li data-start=\"2764\" data-end=\"2818\">\n<p data-start=\"2766\" data-end=\"2818\">The refund will be issued to the original purchaser.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2820\" data-end=\"2823\" \/>\n<h3 data-start=\"2825\" data-end=\"2849\"><strong data-start=\"2829\" data-end=\"2849\">Shipping Returns<\/strong><\/h3>\n<p data-start=\"2850\" data-end=\"2959\">To return your product, mail it to:<br data-start=\"2885\" data-end=\"2888\" \/>\ud83d\udce6 SUN AQUA BIOFLOC 27A-4-16 SRI LAKSHMI SAI NAGAR PALAKOLLU WEST GODAVARI DISTRICT Andhra Pradesh 534260 India<\/p>\n<p data-start=\"2961\" data-end=\"2970\"><strong data-start=\"2961\" data-end=\"2970\">Note:<\/strong><\/p>\n<ul data-start=\"2971\" data-end=\"3390\">\n<li data-start=\"2971\" data-end=\"3055\">\n<p data-start=\"2973\" data-end=\"3055\">You will be responsible for paying your own shipping costs for returning the item.<\/p>\n<\/li>\n<li data-start=\"3056\" data-end=\"3157\">\n<p data-start=\"3058\" data-end=\"3157\">Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted.<\/p>\n<\/li>\n<li data-start=\"3158\" data-end=\"3231\">\n<p data-start=\"3160\" data-end=\"3231\">Delivery times for exchanged items may vary depending on your location.<\/p>\n<\/li>\n<li data-start=\"3232\" data-end=\"3390\">\n<p data-start=\"3234\" data-end=\"3390\">For items over \u20b96,000 ($75), consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee receipt of your returned item.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refund Policy Returns Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return: Your item must be unused and in the same condition that you received it. It must also be in the original packaging. &hellip; <br \/><a href=\"https:\/\/sunaquabiofloc.in\/index.php\/refund-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/pages\/4474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/comments?post=4474"}],"version-history":[{"count":4,"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/pages\/4474\/revisions"}],"predecessor-version":[{"id":4501,"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/pages\/4474\/revisions\/4501"}],"wp:attachment":[{"href":"https:\/\/sunaquabiofloc.in\/index.php\/wp-json\/wp\/v2\/media?parent=4474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}